Faq

Here you will find some frequently asked question.
However, if you have a not so frequently asked question, please contact me.
Q. Are your images protected by copyright.
A. Yes. All images on this site are owned by Stripy Art/Suzanne Whitmarsh. If you wish to use an image , permission is required and a fee will be payable.

Q. Does the image cover the whole of the size of the print, like a poster.
A. Well almost, the size of the paper includes a small white border of approx 1.5 - 3 cm depending on size of print.
My print sizes are in metric and ready made frames are widely available online and at some framers.
Your print is all ready to pop in the correct frame size.

Q. How accurate are the colours.
A. Please be aware that the colours you see on your monitor may different slightly from the actual colours of the print.

Q. Do you sell prints in frames.
A. No. Due to high postage costs and the risk of the frame getting damaged, I do not send frames in the post.
However, the prints are designed to fit a standard metric size frame, which can be found easily and cheaply online, in high st stores or some local framers have ready made made frames available.

Q. How long will it take to process my order
A. I aim to complete your order within 2 working days and post via second class.
It will be sent in a hard backed envelope with extra stiff card packaging.
Large A2 size prints will be sent rolled in a cardboard tube.

Q. Can I return a print or painting if I change my mind.
A. Yes you can! Please contact me within 7 days and return within 14 days in new condition and in original packaging.
Tracking number required.
PLEASE NOTE: Postage costs will not be refunded but full payment for item will be refunded as soon as item has been received.
Return postage costs may be more than original postage costs.
I want you to be happy with your order. If there is a problem with your order, please contact me so I can help resolve any issues.

Feel free to contact me with any questions.